Refund policy

🧾 Return & Refund Policy – Shahida Store

Shahida Store, based in Ajman, United Arab Emirates, we are a legally licensed e-commerce business specializing in Abayas, Mukhawars and Sheilas. We value customer satisfaction and aim to provide high-quality products with a smooth shopping experience.

This Refund & Return Policy explains how returns, exchanges, and refunds are handled when you purchase from our website.

📦 1. Return Eligibility

We accept returns only under the following conditions:

  • The item is defective or damaged upon delivery
  • You received the wrong product or wrong size
  • The issue is reported within 48 hours of receiving the order

Items must be unused, unworn, unwashed, and in original packaging with tags intact.

❌ 2. Non-Returnable Items

Due to the nature of our products, we do not accept returns for:

  • Used or worn abayas, mukhawars, or sheilas
  • Items damaged due to customer handling
  • Sale or discounted items (if applicable)
  • Custom or special bulk orders

🔄 3. Exchange Policy

We offer exchanges instead of refunds in most cases.

  • Exchange is allowed for size or design issues (subject to availability)
  • Customer must request exchange within 48 hours of delivery
  • Shipping costs for exchange may be borne by the customer unless the error is from our side

💰 4. Refund Policy

Refunds are only provided in the following cases:

  • Product is out of stock after order confirmation
  • Wrong product delivered and exchange is not possible
  • Approved quality issue confirmed by our team

Once approved, refunds will be processed to the original payment method within 7–14 business days.

📦 5. Bulk Orders (Important)

We also accept bulk purchases (up to 20–25 pieces per item depending on availability).

For bulk orders:

  • Advance payment may be required
  • Bulk orders are non-refundable
  • Exchanges are only allowed for manufacturing defects or wrong delivery

🚚 6. Shipping & Return Process

To initiate a return or exchange:

  1. Contact our support team via email or WhatsApp
  2. Provide order number and clear images of the issue
  3. Our team will review and confirm eligibility
  4. Approved returns must be shipped back in original condition

Return shipping address will be shared after approval.

📍 7. Contact Us

If you have any questions about returns or refunds, contact us:

Shahida Store
Ajman, United Arab Emirates
📧 Email: info@shahidastore.com
📱 Mobile: +971582825101
📱 WhatsApp: +971582825101

⚖️ 8. Important Note

We reserve the right to refuse returns that do not meet the above conditions. All decisions made by Shahida Store regarding returns and refunds are final.